How does a supplier become a strategic partner? In this interview with Francois Guilbault of Solaxis Ingenious Manufacturing Inc., based in Bromont, Quebec, Canada; learn about the specialized ways Solaxis provides value to its customers and the importance of its long-term relationship with TriMech (formerly Cimetrix and Javelin a TriMech Company).
Solaxis specializes in precise design and manufacturing of functional prototypes, low-volume production, and tooling using the latest additive manufacturing technologies.
Since the early days of Solaxis, TriMech has provided technology, expertise, and guidance that has made an impact on the business. In the beginning, when Francois was looking to purchase a 3D printer, he started looking for quotes, expecting to evaluate options based on pricing. It was the TriMech team who took the time to understand his needs and goals and make sure he got the right solution.
“TriMech for us is really a strategic partner. From the start, they challenged us, they asked us questions. It makes you discover unknown benefits and value that you never thought of before. It’s not just selling the product, it’s everything around the product that gives value added to our relationship.”
– Francois Guilbault, Solaxis Ingenious Manufacturing Inc.
It’s a model of a supplier-customer relationship that Solaxis employs in its relationships with customers, and one that continues to help them grow. Toward the end of 2018, Solaxis announced the purchase of an eighth industrial 3D printer. It is the third Stratasys F900 3D printer (formerly Fortus 900mc) they have added since April 2018 to meet increasing demand.